Shipping Details

At Scentilla, we strive to deliver your orders quickly and safely. Below are the details of our shipping policies and procedures to ensure a smooth experience.

Shipping to GCC Countries

For customers within the GCC (Gulf Cooperation Council) countries, a standard shipping fee of 25 AED is applied. This includes shipping to:

• United Arab Emirates
• Saudi Arabia
• Kuwait
• Qatar
• Oman
• Bahrain

Estimated delivery time within GCC countries is typically between 3 to 5 business days, depending on the specific destination and time of order.

Shipping to Non-GCC Countries

If you are placing an order from outside the GCC region, please note that shipping fees may vary based on the destination and package weight. For accurate shipping costs and estimated delivery times, please contact our sales team before placing your order.

Typical international delivery times may range between 7 to 14 business days, depending on customs clearance and local postal services in the destination country.

Shipping & Delivery Process

• Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
• Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
• Customs & Duties: For international orders outside the GCC, customs and import duties may apply and are the responsibility of the recipient. Please check with your local customs office for more details.
• Delivery Delays: While we aim to deliver within the estimated time frames, delays may occur due to unforeseen circumstances like customs clearance, holidays, or natural disruptions.

Additional Shipping Information

• We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address when placing your order.
• Our shipping partners include reliable carriers such as DHL, FedEx, and Aramex, ensuring safe and timely delivery.
• If you have any special instructions for delivery, please mention them during checkout or contact our support team.